Information to take note of prior to traveling

When is check-in?

Check-in is from 3pm onwards.

What do I need to bring with me?

Bedlinen and towels are provided within the bedrooms, the kitchens are fully equipped with cooking utensils and crockery. You will need to provide your own food and items such as tea, coffee, sugar, oil etc. It would be useful for you to bring a tea towel, washing up liquid etc.

Who will I be sharing with?

Phoenix Halls is sold to individuals who are 18yrs and above, who will be staying for a variety of reasons such as leisure or business stays, visiting family and friends, studying at a local college or language school and attending special events in the area.

Guest will stay for a variety of lengths of stay from a minimum of 2 nights up to the end of our summer letting period.

What is the easiest way to get to Brighton from Gatwick?

By train, there is a regular train service running direct from London Gatwick to Brighton.

If I book for more than 6 people, will I be allocated a sole occupancy flat?

No, all our accommodation at Phoenix Halls is sold on an individual basis. Due to the booking volumes and individual booking’s length of stay it may not be possible for us to allocate your group within the same flat/accommodation block. We will endeavour to accommodate all our guests’ requests, however we can’t guarantee this.

Where is the parking located?

On campus, spaces are offered on a first come first served basis.

Offsite parking? There are several off-street and on-street car parks in and around the city. The nearest off-street car park is London Road and Trafalgar Square or for on-street parking is London Road Shopping area.

I will be arriving late

Not a problem, our reception is staffed 24hrs.

Where do I collect my keys from?

Keys are available from reception, located on the ground floor of C-Block.

How far is the train station?

Approx. 10 to 15 min walk.

How far is the city centre from Phoenix Halls?

1 mile, approx. 15 to 20 minute walk.

Do the bedrooms have lockable safes?

No, there are no safes within the bedrooms, flat or onsite at the halls of residence.

I will arrive early, is there somewhere I can leave my luggage?

Should you arrive early, we may be able to check you in if the room is ready. In the event you arrive early and the room is not ready, we will be able to store your luggage in reception.

If I cancel my booking will I incur charges?

Depending on when you cancel your booking, charges may be applied. Please refer to your booking condition on your booking.com confirmation email.